Meal Purchase & No-Refund Policy

Effective Date: October 15, 2026

1. All Meal Sales Are Final

Due to the perishable nature of prepared meals and the advance commitments involved in ingredient sourcing, chef preparation, production scheduling, packaging, and fulfillment, all meal purchases made through Pankey’s Table are considered final once payment has been successfully processed.

Pankey’s Table does not provide refunds for customer-requested cancellations, changes of mind, or orders placed in error after payment, except where required by applicable law or expressly approved by Pankey’s Table.

2. Ingredient Sourcing and Meal Preparation

Following purchase, Pankey’s Table and its authorized meal preparation partners may begin allocating resources toward fulfilling the customer's order, including purchasing ingredients, scheduling production, reserving preparation capacity, and coordinating delivery.

These commitments may begin immediately after payment is processed, regardless of the customer's scheduled delivery date.

3. Order Changes and Cancellations

Customers should carefully review their selected meal plan, delivery address, service area, quantities, and order details before completing payment.

Requests to modify an order may be submitted to Pankey’s Table. However, modifications are subject to production status, ingredient availability, delivery scheduling, and operational feasibility. Approval of any requested modification is not guaranteed.

4. Incorrect, Missing, Damaged, or Unsafe Meals

Our no-refund policy does not eliminate customer rights or remedies available under applicable law.

Customers who receive an incorrect, missing, damaged, or potentially unsafe meal should contact Pankey’s Table promptly and provide the order number, a description of the concern, and photographs when available.

Pankey’s Table will review reported issues and determine an appropriate resolution, which may include replacement, account credit, or refund, as appropriate and consistent with applicable law.

5. Delivery and Customer Responsibilities

Customers are responsible for providing accurate delivery information and ensuring that someone can receive or retrieve meals according to the selected delivery arrangement.

Delivery schedules are subject to order processing, preparation, service-area availability, and logistical requirements.

Customers must promptly refrigerate delivered meals and follow the storage, handling, and reheating instructions provided with their orders.

6. Meal Substitutions and Dietary Considerations

Menu selections and ingredients may vary based on seasonal availability, chef production requirements, and sourcing conditions.

Pankey’s Table will make reasonable efforts to communicate material substitutions when appropriate.

Customers are responsible for reviewing ingredient and allergen information and notifying Pankey’s Table of dietary concerns before ordering. Pankey’s Table cannot guarantee an allergen-free preparation environment unless expressly stated.

7. Recurring Meal Plans and Subscriptions

For recurring meal plans, each successfully processed renewal payment constitutes a new meal purchase subject to this policy.

Customers must cancel or modify subscriptions before the applicable renewal deadline to avoid future charges. Cancellation of a subscription stops future renewals but does not automatically reverse payments already processed.

Any additional subscription terms disclosed at checkout also apply.

8. Payment Disputes and Consumer Rights

Customers are encouraged to contact Pankey’s Table directly regarding order concerns so that the matter can be reviewed and addressed.

Nothing in this policy waives or restricts chargeback rights, statutory consumer protections, or other rights and remedies that cannot legally be waived.

9. Customer Acknowledgment

By selecting the required policy acknowledgment checkbox and submitting an order, the customer confirms that they have been presented with and agree to this Meal Purchase & No-Refund Policy.

10. Contact Information

For questions concerning this policy or an existing meal purchase, please contact Pankey’s Table through the contact information published on our website.